FAQs
SHIPPING
What shipping options do you have?
We offer UK shipping (free for orders over £100). If you are local to our St Neots shop, we also offer FREE local delivery (within 3 miles) & FREE Click & Collect from the shop.
Do you ship worldwide?
Not yet! Currently we only ship to the UK.
How Long Does UK Shipping take?
Orders will be shipped within 24 hours and will be received within 1-3 working days from order date.
Can I Track My Order?
You will receive tracking details via email and a one-hour time slot on your delivery day.
VISITING US
Where is your shop located?
Our gorgeous little shop is at 10 Cross Keys Mews, St. Neots, PE19 2AR
What are your opening hours?
MONDAY: CLOSED
TUESDAY: CLOSED
WEDNESDAY: 10AM TO 4PM
THURSDAY: 10AM TO 4PM
FRIDAY: 10AM TO 4PM
SATURDAY: 9AM TO 4PM
SUNDAY: 10AM TO 4PM
Is there parking available?
he nearest car parks are Waitrose / Priory Lane, PE19 2BH. The first car park you pass is Waitrose which operates a pay and display, but you can redeem the cost when you spend £10 in Waitrose. The second is Priory Lane and this is a pay and display car park.Add Answer
How do I find you?
Stand with Waitrose on your left, you will see Cross Keys Mews in front of you and we are the first shop on the right as you pass through the arch.
Nearest bus stop is Market Sq Stop E
ORDERS & PRODUCTS
WHEN WILL MY CLICK & COLLECT ORDER BE READY FOR COLLECTION?
Click & Collect orders are usually ready to collect within 24 hours. You will receive an email as soon as it is ready. Orders must be collected from our shop within 7 days of purchase (if you require us to hold the item for longer, please let us know by email (hello@rebelandashby.com) or phone (01480 700 150).
The Item I want is out of stock, when will it be back in stock?
As a small shop we do not hold stock in bulk (nor can we guarantee it will be available again once a particular product sells out), however if an item is out of stock, you can set up a product alert on the product page to be notified when we have the item back in stock.
Can you source an item I am looking for?
Absolutely. If you have something in mind for your home or for a gift, please let me know. If it is something I can source from our wide range of suppliers we will do all we can to get it for you.
RETURNS
How do I return my item?
Please check out our Returns & Refunds page for full details
PAYMENT
What payment options do you accept?
On the website we accept credit & debit cards as well as offering flexible payments through Klarna.
In our St Neots shop we accept cards & cash.